We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION
When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.
If you choose to buy on the Website, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
SHARING OF PERSONAL INFORMATION
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
LINKS TO OTHER SITES
Our Website links to other websites that may collect personally identifiable information about you. Flip Mag is not responsible for the privacy practices or the content of those linked websites.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Online ticketing, reselling/drop shipping of merchandise, featured ads
- Cancellation/Refund Policy for ticketed events
The user shall be entitled to get full refund for participating venues and teams if the cancellation is made 5 days
before the date of commencement of the event. For more clarifications Contact us!
We can’t refund or exchange tickets for events that are less than 7 days away, and we can’t refund or exchange
resale ticket purchases for Fan-to-Fan Resale events.
Some non-participating venues (and artists, teams, etc.), we have a “no refunds or exchanges” policy. But if the
event is closed and you can’t make it to the event, we’ll do everything we can to help. In such a situation you can
directly Contact us!
3. Refunds for Canceled Events.
We shall not be responsible for any cancellation of the event because we just take care of the ticket sale for the
organizer of the event. The responsibility of cancellation of any event shall be on the event organiser.
In case of such cancellation of event, the event organiser shall arrange for a refund and we shall process the refund
upon the instruction of the organiser. You are fee to contact the event organiser directly for any cancellation and
refund related issues.
Refund for cancelled events depends solely on the organizers on the event.
The refund claim in this case shall be made within 5 days after the announcement of cancellation of the event, but
in no case this deadline shall be extended to 3 days after the actual date of the cancelled event.
4. Refunds for Rescheduled Events
If any of the purchased event is rescheduled by the organiser, we will send you an email informing you about this
rescheduling. In case you are not happy with the rescheduling of the event, you may cancel your booking and get
full refund. The cancelling request has to be made upto 3 days prior to the date of the event. If you face any issue
with respect to the rescheduled event, then you can directly Contact us!
5. Refund Method
All the refunds will be done through online mode in 7 working days. Refunds are made through completely
automatically generated payment method. The refund amount shall be credited in the same bank account or credit
card which was used for making the payment.